Frequently Asked Questions
How are your pieces made?
Every piece is designed in-house and produced in limited quantities by our production partners in New York City, with a focus on craftsmanship, silhouette, and material integrity. We do not mass-produce — each release is deliberately small to preserve exclusivity and quality.
What size am I?
Every piece includes a sizing chart to help you see the individual measurements for each design.
If you prefer a more personal touch, reach out to us via our Contact page and we will be happy to help you find the right size!
How long does it take to receive my order?
Each garment is made to order and requires 2 -3 weeks for processing, excluding shipping time. Production begins as soon as we receive your order. If there are any delays, our customer service team will reach out to you. Once your order is ready, we’ll ship it immediately and you'll receive tracking information — even if it’s ahead of schedule.
What if one of my items is damaged or defective?
If you’ve received a damaged or defective item, please reach out to us via our Contact page and our team will reach out to assist you immediately.
What are your shipping rates?
We offer free shipping in the continental US for every order!
Can I return or exchange an item?
Because our pieces are made-to-order, we are unable to accept returns at this time. We always aim to make sure our pieces meet the highest standards of quality control so every single piece is checked thoroughly by our team. If you have fit issues, please reach out to our team at info@jessiereneenyc.com so we can make sure that you're 100% satisfied with your purchase
Why don't I see reviews on your site?
Many of our early clients value discretion and privacy, especially our custom pieces. We choose to honor that privacy. We'll occasionally publish anonymous reviews from clients, and of course if you love our product we'd love to hear your rave reviews!
What forms of payment do you accept?
We accept all major credits cards, Google Pay, and ShopPay and PayPal. All transactions are encrypted and secure so you can trust that your information is kept according to modern best-practices.
Do you offer private client or bespoke atelier services?
Yes! We love doing custom work or tailoring for your special occasion.
If you're interested in private commissions or early access to unreleased collections, please contact us directly at info@jessiereneenyc.com
These services are available by invitation or inquiry only
Still Have Questions?
We'd love to hear from you. Email us any time at info@jessiereneenyc.com, message us on Instagram @jessiereneenyc, or use our Contact form